Case Study: BCRS achieves fast, reliable IT support with Superfast IT

BCRS achieves instant IT support response with Superfast IT

BCRS, a non-profit business loans provider based in Wolverhampton, was increasingly unhappy with its existing outsourced IT support and faced the challenge of how to choose a new qualified IT supplier. The company's CEO, Paul Kalinauckas, sought a new technology partner that would be a good fit and could be trusted. They initiated a formal tender process to find a new provider for their outsourced IT support services.

The company selected Superfast IT as their new vendor because they were a similar-sized operation that offered a genuine partnership. Superfast IT ensured a smooth transition and provided an excellent service with a fast-response help desk. The result was a complete end to IT disruptions and staff complaints; the BCRS team now constantly praises Superfast IT for their quality of service, which far exceeds contractual obligations.

BCRS