Case Study: Sakaem Logistics boosts productivity and cuts customer service interactions with Super Dispatch

Sakaem Logistics boosts productivity 40% and cuts customer service interactions 45% with SuperDispatch

Sakaem Logistics, a large nationwide auto transport broker, faced significant inefficiencies due to relying on outdated tools like spreadsheets and load boards. This manual process required hours of phone calls for carrier vetting and updates, leading to slow dispatch times, frustrated customers, and negative reviews. Their goal of becoming a top-tier broker was hindered by these inadequate tools until they implemented the Super Dispatch platform.

By adopting Super Dispatch, Sakaem gained a single platform for dispatch, carrier vetting, and customer communication. The solution provided real-time tracking, automated vetting, and pricing insights. As a result, Super Dispatch helped Sakaem increase agent productivity by 40% and reduce customer service interactions by 45%, enabling the team to focus more on customer service rather than carrier coordination.

Sakaem Logistics