Case Study: McCollister’s Transport achieves faster document processing and lower SG&A costs with Super Dispatch

McCollister’s Transport saves $150,000+ a year with SuperDispatch

McCollister's Transport, a family-owned logistics company, needed to launch a new auto shipping management business unit that could provide white-glove customer service without requiring a large, manual-operations team. They partnered with vendor SuperDispatch to utilize its advanced Transportation Management System (TMS) and API to build a fully integrated and automated ecosystem, aiming to eliminate reliance on spreadsheets and provide real-time customer updates.

SuperDispatch provided a flexible TMS that integrated with McCollister's own customer portal and other software, creating a central information hub. This solution automated manual processes, leading to significant results: McCollister's reduced its SG&A expenses by 25-30% and saved over $150,000 annually in staffing costs. The partnership also enabled them to process documents twice as fast, exceeding customer expectations.

McCollister’s Transport