Case Study: Navi Auto Transport achieves faster dispatch and scalable customer updates with Super Dispatch

Car Haulers See 30% Increase in Productivity with Super Dispatch

Navi Auto Transport, an auto transport brokerage, was founded with the goal of operating as a modern, data-driven company. Their challenge was to scale their business quickly while maintaining speed, consistency, and a high standard of customer service without constantly increasing their team size. To achieve this, they partnered with SuperDispatch to streamline their dispatch workflows and implement automation from the very beginning.

By using the SuperDispatch platform, including features like Instant Book and the Super API, Navi Auto Transport automated its dispatch process and integrated it with its CRM. This solution allowed them to dispatch carriers in seconds instead of minutes, add a layer of carrier verification, and provide customers with automatic status updates through a tracking portal. As a result, Navi scaled from shipping just five to ten vehicles to an impressive 30,000 vehicles in a single year, all while improving customer satisfaction without additional headcount.

Car Hauling