Case Study: Urbify cuts phone calls in half with Superchat WhatsApp support

Urbify Technologies GmbH cuts phone calls by 50% with Superchat

Urbify Technologies GmbH, a Berlin-based premium delivery service, faced the challenge of integrating WhatsApp Business as a more efficient alternative to their traditional and cumbersome email and phone support. Their goal was to resolve customer issues quickly and provide a first-class service. They implemented Superchat to utilize the WhatsApp Business API.

By using Superchat's universal inbox for team coordination and its smart review invitation feature, Urbify successfully built a powerful WhatsApp support channel. The results included a more than 50 percent reduction in phone calls, over 25,000 incoming WhatsApp messages in the first four months, and an increase in positive Google reviews, leading to a 4.6-star rating.

Urbify Technologies GmbH