Case Study: Solarglas achieves faster customer service with Superchat

Solarglas cuts customer response times with Superchat in 4 years

Solarglas, a provider of carports and solar systems, faced a significant challenge in managing a high volume of customer inquiries arriving through multiple channels like WhatsApp, Instagram, and Facebook. The process was inefficient, requiring constant switching between different platforms and coordination within their team, which prompted them to seek a modern solution from the vendor Superchat.

By implementing Superchat's platform, Solarglas centralized all its communications into a universal inbox. The solution included an AI chatbot to handle standard queries and text templates for consistent responses, which were forwarded to human agents for more complex issues. This led to quicker resolution of inquiries, increased team productivity, and a significant boost in customer satisfaction and online reputation for Solarglas.

Solarglas