Case Study: ProConsult achieves GDPR-compliant client communication with Superchat

ProConsult uses Superchat for client-centric support

ProConsult GmbH, an insurance and finance advisor based in Limburg, Germany, needed a better way to manage highly individual client communication while staying GDPR-compliant. The team struggled with email, document exchange, and the limitations of WhatsApp Business, especially for a growing group of employees handling urgent client requests and files.

To solve this, ProConsult chose Superchat to bring WhatsApp, email, Facebook, and webchat into one universal inbox, making it easier to communicate with clients on the channels they already use and to share documents quickly. Superchat also enabled compliant use of WhatsApp across multiple devices and users, improved team visibility, and simplified webchat inquiries, helping ProConsult streamline support and manage requests more efficiently.

ProConsult

Joshua Knierim

ProConsult