Case Study: MAPET GmbH achieves 80-90% AI-resolved customer inquiries with Superchat

Mapet GmbH resolves 80-90% of customer inquiries with Superchat

MAPET GmbH, a fitness center operator in Germany, faced challenges managing customer inquiries across multiple channels like email, phone, and social media, which led to duplicate requests and inefficient processes. They sought a centralized solution to streamline customer service and turned to Superchat for its platform.

By implementing Superchat's universal inbox, AI Agent, and automated review requests, MAPET centralized its communications. The solution resolved 80-90% of inquiries through AI, significantly increased inquiries via WhatsApp, and collected over 300 customer reviews automatically, leading to improved team efficiency and higher customer satisfaction.

Mapet GmbH