Case Study: Kulik Hottelier Divorce Lawyers achieves premium client communication with Superchat

Kulik Hottelier Divorce Lawyers handles 70% of client management via WhatsApp with Superchat

Kulik Hottelier Divorce Lawyers, a Geneva-based law firm specializing in international divorce cases, faced a challenge with their existing email and client portal system failing to meet clients' needs for direct and accessible support during a stressful time. To address this, they turned to Superchat to implement a WhatsApp-based communication solution.

By using Superchat's platform, the firm integrated WhatsApp into their client management, utilizing features like a universal inbox, automations, and message templates. This allowed for a more direct and personalized communication style. The solution from Superchat yielded significant results, including a 70% client acceptance rate for WhatsApp communication, high client satisfaction, and a high referral rate.

Kulik Hottelier Divorce Lawyers