Case Study: Konkursverkauf24.eu achieves better customer communication with Superchat

Konkursverkauf24.eu has all the messages under control with Superchat

Konkursverkauf24.eu, an e-commerce company in Magdeburg specializing in catering equipment, needed a better way to manage a high volume of detailed customer enquiries while staying GDPR-compliant, especially for WhatsApp communication. As a consultation-heavy business, it was challenging for the team to keep track of multiple communication channels and respond quickly with the individual advice customers expected.

With Superchat’s messenger platform, Konkursverkauf24.eu centralized WhatsApp Business, webchat, Facebook Messenger and other channels in one universal inbox, allowing the team to answer messages from multiple devices, assign conversations, and use labels and internal notes. Superchat also helped them send product information and photos, take orders directly, and automate rating reminders, which led to new positive Google reviews in a short time and gave the team much more control and transparency over customer communication.

Konkursverkauf24.eu

Marian Meus

Managing Director