Case Study: mein-textiletikett.de streamlines customer communication and orders with Superchat

How mein-textiletikett.de accepts orders with Superchat

mein-textiletikett.de, a German e-commerce company that produces custom textile and care labels, needed a better way to manage customer communication across email, Facebook, WhatsApp and Instagram. With several employees handling many individual inquiries and design discussions, the team struggled with multiple logins, message chaos and the risk of missed or delayed responses. WhatsApp was especially important, generating around 80% of inquiries.

Using Superchat’s messaging platform, mein-textiletikett.de bundled all channels into one inbox and used the WhatsApp Business API in a GDPR-compliant way across multiple devices and users. With Superchat, the team can respond more efficiently, exchange photos and documents securely, and even accept orders directly via WhatsApp. The result was clearer communication, fewer lost messages and a smoother order process.

mein-textiletikett.de

Diego Meier

Managing Director