Case Study: Drive & More improves communication and Google reviews with Superchat

How Drive & More manages multiple locations & employees

Drive & More, a driving school in Rheine, Germany, needed a better way to manage communication across two locations, more than 14 driving instructors, and many learner drivers. With WhatsApp being used in an unstructured and chaotic way, messages and appointment changes were often missed or handled inconsistently, creating extra work for the head office and making coordination difficult.

To solve this, Drive & More implemented Superchat, using the universal inbox to centralize communication and the rating tool to request Google reviews and monitor incoming feedback. Superchat helped the team use WhatsApp in a 100% GDPR-compliant way across multiple devices and users, reduced message chaos, improved coordination between instructors, students, and management, and enabled the company to quickly generate new positive Google reviews.

Drive & More

Pierre Emmerich

Founder