Case Study: Hegner & Möller speeds up credit document submission by 50% with Superchat

Hegner & Möller speeds up credit document submission by 50% with Superchat

Hegner & Möller GmbH, a Berlin-based credit brokerage, faced challenges with slow and fragmented customer communication across multiple channels, which delayed their credit application process. To address this, they partnered with Superchat to integrate WhatsApp Business into their custom CRM, aiming to streamline document submission and improve responsiveness.

By implementing Superchat's solution, which featured CRM integrations and automated templates, Hegner & Möller enabled clients to submit documents directly via WhatsApp. This resulted in a 50% faster submission process for credit documents and significantly lowered communication barriers, with 80% of customers now reaching them via mobile. Superchat helped the firm achieve more efficient and personalized customer service.

Hegner & Möller GmbH