Case Study: Enpal increases customer satisfaction by 55 points with Superchat

Enpal boosts NPS by 55 points with Superchat

Enpal, a leading provider of solar systems and heat pumps based in Berlin, faced the challenge of providing fast, transparent, and personal communication with customers at every stage of their journey, especially during the complex construction phase. They needed a scalable and compliant tool to move beyond traditional email. To address this, they implemented the Superchat all-in-one messaging software.

Using Superchat, Enpal was able to structure internal communication, process customer inquiries more efficiently, and establish transparent performance monitoring. The solution was seamlessly scaled to 65 users within a few months. Most significantly, the implementation of Superchat resulted in a 55-point increase in their Net Promoter Score (NPS), a key measure of customer satisfaction.

Enpal