Case Study: CODE University of Applied Sciences streamlines student communication with Superchat

CODE University boosts WhatsApp messaging to 30 messages a day with Superchat

The customer, CODE University of Applied Sciences, faced the challenge of managing multiple communication channels and coordinating incoming messages from its young, digital-savvy student body. To offer easier touch points, the university implemented the Superchat platform to combine its relevant channels into one place.

Using Superchat, the university streamlined its communication by utilizing WhatsApp templates for efficient replies and the platform's collaboration features to assign and categorize messages. This solution significantly increased their message volume to around 30 WhatsApp messages per day and resulted in a much more organized communication process, allowing the team to provide cohesive and outstanding support.

Code University of Applied Sciences