Case Study: Circle Health automates appointment booking and reduces phone usage with Superchat

Circle Health cuts phone usage by 50% with Superchat

Circle Health, a holistic health and medical practice in Berlin, faced challenges with high phone call volume and inefficient appointment reminders, which led to a high no-show rate. To modernize their communication and provide more personalized service, they turned to Superchat to implement automated customer support via the WhatsApp Business API.

By integrating Superchat with their existing system via Zapier, Circle Health fully automated appointment confirmations and reminders sent through WhatsApp. This solution drastically reduced manual processes. As a result, Superchat helped them achieve a 50% reduction in phone usage and significantly decreased no-show rates, with appointment reminders achieving nearly 100% open rates.

Circle Health