Case Study: Berlin Finanz achieves GDPR-compliant, efficient claims handling with Superchat

Berlin Finanz processes insurance claims efficiently with Superchat

Berlin Finanz is an insurance-focused company in Berlin that wanted to offer customers an uncomplicated way to get in touch across multiple channels while staying fully GDPR-compliant. The team also needed a better way to manage WhatsApp Business for customer communication, since the standard version was limited and not suitable for their requirements. Superchat provided the communication platform and WhatsApp Business API support used in the project.

With Superchat, Berlin Finanz bundled WhatsApp, Facebook Messenger, Google Business Messaging, email, and SMS into one central inbox, enabling the team to handle enquiries collaboratively, add internal notes, and respond more efficiently. The rating tool also helped the company send review links to satisfied customers and quickly generate new Google reviews. Thanks to Superchat, Berlin Finanz achieved GDPR-compliant communication across multiple devices and users, better control over customer service, and faster processing of claims and enquiries.

Berlin Finanz

Jan Kunkel

Managing Director