Case Study: Moveworks streamlines enterprise support and debugging with Superblocks

ServiceNow Moveworks Supporting an enterprise-grade conversational AI platform at scale

Moveworks, a conversational AI platform for enterprise support, needed a better way for Customer Success and Technical Support teams to troubleshoot issues across thousands of customer resources spread across internal APIs and AWS-backed systems. The team struggled to search resource history, inspect underlying content, compare versions, and quickly pinpoint why articles, forms, or policies were not behaving as expected.

Using Superblocks, Moveworks built a secure Resource Viewer and Diff Viewer in just a few days, giving frontline teams a single UI to search, inspect, and compare customer resources without relying on engineering. The result was faster support ticket resolution, significantly improved customer CSAT, and a reduction in the time engineers spent on troubleshooting, with some historical comparisons now taking seconds instead of 30-plus minutes.

Moveworks

Rubab Uddin

Customer Success Engineering Lead