Case Study: Alchemy cuts support ticket resolution time by 50% with Superblocks

Alchemy Scaling support through hypergrowth with Superblocks

Alchemy, the largest Web3 development platform, was scaling in hypergrowth and needed a faster way to handle support ticket resolution, billing follow-up, and customer monitoring. Its teams were dealing with siloed data across multiple datastores and third-party apps, unpaid invoices without a dedicated billing team, and rapidly changing usage patterns that weren’t being tracked automatically.

Using Superblocks, Alchemy’s engineering team built internal tools for user search, invoice management, and Slack usage reporting in just two weeks. The solution helped cut support ticket resolution time by 50% and saved 100s of engineering hours, while giving the company a more scalable, data-driven internal operations setup.

Alchemy

Rishub Kumar

Software Engineer