Case Study: Capita transforms legacy utility UX and accelerates product innovation with Super User Studio

Capita secures £40M acquisition after UX transformation with Super User Studio

Super User Studio partnered with Capita's subsidiary AMT Sybex, which provides critical utilities and infrastructure software. The challenge was to transform two legacy asset management platforms used by field teams, consolidating their capabilities into a single, more intuitive solution to enhance productivity and safety for end-users like Wessex Water.

Super User Studio delivered an end-to-end design service, conducting discovery, creating a vision prototype, and designing an MVP through a series of product design sprints. They also developed a new UI design system and provided extensive design enablement workshops to build the in-house team's capabilities. The results were transformative; shortly after the MVP launch, AMT Sybex was acquired by Jonas Computing for £40M. The Product Director at Capita stated the new product was "above and beyond anything we’ve produced before" and that the team achieved self-sufficiency, receiving incredibly positive feedback from their own customers.

Capita