Case Study: Textable reduces support hours and improves onboarding with Supademo

Textable saves 10 hours of support work per month with Supademo

Textable, a versatile VoIP text messaging application for businesses, faced challenges managing redundant customer support tickets with its small team. These repeated requests created significant "invisible" costs, diverted focus from growth, and frustrated customers due to a lack of visual guidance. They needed a scalable solution for proactive support and onboarding.

By implementing Supademo, Textable gained the ability to quickly create interactive demos and multi-demo showcases for different customer profiles. This solution eliminated approximately 10 hours of support work per month, dramatically reduced repetitive calls, and improved customer satisfaction through proactive, self-serve walkthroughs. Supademo enabled Textable to re-orient resources towards innovation and future marketing efforts.

Textable