Case Study: Frette unifies global retail and supply chain operations with Sunrise Technologies and Dynamics 365

Frette unifies global retail operations and cuts manual order entry with Sunrise

Frette, a luxury linen and home furnishings brand founded in 1860, faced significant operational challenges due to its reliance on over a dozen disparate legacy systems. This fragmented IT infrastructure prevented the company from offering a true omni-channel experience, caused inventory visibility issues, and led to inefficient, highly manual processes that hindered growth. To support its prestigious clientele and international operations, Frette selected Sunrise Technologies to implement a solution built on Microsoft Dynamics 365.

Sunrise Technologies implemented Dynamics 365 along with its exclusive Sunrise 365 Supply Chain Solution to unify Frette's global divisions under a single ERP instance. This provided end-to-end visibility, automated manual tasks, and enabled true omni-channel capabilities. The solution is expected to deliver significant savings by reducing personnel spend, eliminating errors, and optimizing inventory production, allowing Frette to focus on customer service and future growth.

Frette

Paolo Fabiocchi

Group Chief Financial Officer