Case Study: a nonprofit retailer streamlines inventory and donations with Sunrise Technologies and Dynamics 365

a nonprofit retailer serves 13,000 people annually with Sunrise Technologies

A donation-based nonprofit retailer faced operational challenges due to a legacy ERP system that relied on manual processes and error-prone Excel spreadsheets. Their unique needs included handling unpredictable donated inventory and enabling customer donations at checkout. To modernize its operations, the organization partnered with Sunrise Technologies to implement a solution using Microsoft Dynamics 365.

Sunrise implemented Dynamics 365 for Finance, Supply Chain, and Commerce, consolidating business processes onto a single platform. They developed a custom pricing engine for donated goods and seamless donation processing at the point of sale. The solution automated manual data entry, reduced errors, and provided real-time insights with Power BI. This transformed the retailer's operations, creating a scalable foundation for growth and maximizing the value of its donated goods. The results were so successful that the organization now shares Sunrise's solutions as a blueprint for other nonprofit franchises.