Case Study: Sleep Diagnostic Center in Florida achieves faster front-end RCM and doubled appointments with SunKnowledge

Sleep Diagnostic Center in Florida boosts fax processing 300% with SunKnowledge

A sleep diagnostic center in Florida partnered with SunKnowledge to address major inefficiencies in its front-end RCM operations. The center was struggling with a significant backlog of patient referrals and documents, delays in eligibility verification and benefits checks, slow prior authorization turnaround, and missed scheduling timelines, which were disrupting care delivery and revenue flow.

SunKnowledge implemented a structured process audit, optimized manpower, and introduced skill-based task allocation to eliminate backlogs and achieve a Day Zero SLA. The results included a 300%+ increase in faxes processed weekly, a 10x scale-up in insurance verification and prior authorization capacity, and a 100% increase in scheduled appointments, which stabilized revenue and ensured patients received timely care.