Case Study: New Jersey-based Radiology Provider Group achieves 250% higher payment posting productivity with SunKnowledge

New Jersey–based Radiology Provider Group boosts payment posting productivity 250% with SunKnowledge

A New Jersey–based radiology provider group faced severe payment posting inefficiencies, including a large backlog of manual EOB entries, slow turnaround times, and missed revenue opportunities. These issues were disrupting their revenue flow and cash flow recognition. To overcome these challenges, the provider partnered with SunKnowledge.

SunKnowledge implemented a structured solution involving backlog clearance, proactive resource allocation, and payer-specific training for staff. The results were dramatic: they eliminated the entire EOB backlog, achieved productivity that exceeded client benchmarks by 250%, and rebuilt trust. This success led to a 350% growth in the engagement, expanding from 4 to 18 FTEs within two years.