Case Study: OpenAI achieves faster, self-serve analytics at scale with Sundial

How OpenAI accelerated growth with Sundial

OpenAI, the developer of ChatGPT, faced a significant challenge in scaling its analytics to match its rapid user growth. A small data team was overwhelmed by ad-hoc requests, relying on inefficient tools like SQL and spreadsheets, which made it difficult to establish a single source of truth for leadership. To address this, they implemented Sundial, an analytics platform.

By adopting Sundial, OpenAI automated complex data engineering, saving hundreds of engineering hours per month. The solution provided instant, self-service access to data across the company, reducing the time for insights from days to seconds. This dramatically accelerated decision-making, eliminated analysis backlogs, and allowed teams to instantly diagnose issues like drops in conversion rates, all while Sundial's performance scaled seamlessly with their exponential data growth.

OpenAI

David Sasaki

VP of Analytics and Insights