Case Study: Verizon Communications achieves higher digital payment adoption and improved customer experience with SundaySky Video Bill

Verizon Communications - Customer Case Study

Verizon FiOS, a telecommunications provider, needed a way to educate new and existing customers about their current bill, clarify charges and drive adoption of online and recurring payment options at the point of bill receipt. Partnering with SundaySky, the challenge was to improve digital payment uptake while protecting customer experience and brand perception.

Using SundaySky’s SmartVideo Platform, Verizon delivered personalized video bills via email that explain charges and promote online and recurring payments. The solution increased adoption of digital tools and had measurable positive impact on NPS and J.D. Power ratings, customer experience, and overall brand perception.

Verizon Communications