Case Study: UnitedHealthcare improves member engagement and reduces care calls with SundaySky

UnitedHealthcare reduces inbound care calls with SundaySky

UnitedHealthcare partnered with SundaySky to address the challenge of member confusion during complex healthcare journeys like onboarding and claims processing. They sought to simplify these often overwhelming experiences and improve overall member engagement.

Using SundaySky's video platform, UnitedHealthcare created interactive and personalized video experiences. This solution provided flexibility to configure content at scale and resulted in measurable outcomes including increased use of digital tools, higher member satisfaction and Net Promoter Scores, and a reduction in inbound care calls for UnitedHealthcare.

UnitedHealthcare