Case Study: IntouchCX achieves scalable, engaging employee onboarding with SundaySky

Elevating the Employee Onboarding Experience with Video

IntouchCX, a global BPO leader, needed a better way to onboard employees across regions while handling rapid hiring spikes and high first-month attrition. Its existing communications weren’t localized enough to resonate with employees in different markets, so the company turned to SundaySky and its enterprise video platform for more tailored employee onboarding and engagement.

SundaySky helped IntouchCX equip regional teams to create branded local video content, while the global team set visual and voice standards in the platform. The result was a scalable, video-first onboarding experience with multiple videos in the first 30 days to keep new hires engaged, share culture and resource information, and support success—helping IntouchCX reduce the need for centralized production and improve consistency across global regions.

IntouchCX

Jay Urbiztondo

Vice President of Global Employee Experience Strategy