Case Study: Comcast Xfinity achieves higher digital payment adoption and improved customer experience with SundaySky's SmartVideo Platform

Comcast - Customer Case Study

SundaySky worked with Comcast Xfinity to tackle a common billing challenge: customers needed clearer, personalized guidance on recent charges and how to use online payment and auto-pay options. The goal was to drive digital adoption and improve customer satisfaction and brand perception at the point of bill receipt.

Using SundaySky’s SmartVideo Platform, Comcast emails personalized video bill walkthroughs that highlight current charges and show customers how to pay online or enroll in automatic payments. The video-bill solution increased adoption of digital tools and delivered measurable benefits to NPS/J.D. Power metrics, customer experience, and brand impact.

Comcast