Case Study: Atlantis Paradise Island achieves increased revenue and reduced cancellations with SundaySky's SmartVideo Platform

Atlantis Paradise Island - Customer Case Study

Atlantis Paradise Island, a large resort, needed a way to welcome guests booked for future stays, build anticipation before arrival, and drive pre-arrival reservations for activities, dining and entertainment while reducing cancellations and improving the overall guest experience.

Using SundaySky’s SmartVideo Platform, Atlantis deployed personalized, multitouch welcome and onboarding videos—triggered immediately after booking, 14 days before arrival and one week before arrival via email—tailored to each guest’s room, dates and package. The program increased revenue per customer, reduced cancellations, improved customer experience and strengthened the brand by encouraging pre-arrival bookings and sharing essential resort information.

Atlantis Paradise Island