Case Study: DHL achieves faster cashless doorstep payments with SumUp

Cashless Payments for the World´s Leading Logistics Provider. SumUp enables card acceptance and elevates service for doorstep delivery

DHL, the global logistics leader, wanted to standardize card acceptance for its doorstep delivery service across Europe. The challenge was to find a single payment provider to replace cash, one that could operate in multiple countries, support various currencies, and provide reliable hardware for its vast team of couriers. They partnered with SumUp to implement a seamless card payment solution.

SumUp provided its proprietary card readers and software, which connect via Bluetooth to couriers' devices for accepting chip, PIN, and contactless payments anywhere. This partnership with SumUp allowed DHL to streamline its operations under one framework, significantly reducing the costs and bureaucracy of handling cash. The solution improved delivery times, accelerated the payment process for customers, and enhanced the overall service.

DHL

Carola Schmitz-Becker

Vice President