Case Study: Tokyo Electron achieves rapid, cost-effective global training delivery with SumTotal Systems

Tokyo Electron - Customer Case Study

Tokyo Electron, a leading global supplier of semiconductor production equipment, needed to raise its level of customer service by delivering web-based product training to customers and internal staff across its international operations. The challenge was to provide consistent, accessible training worldwide without the overhead of managing complex, distributed hardware and software.

They implemented SumTotal Learn’s cloud-based, integrated LMS to manage a single global system, using features like dynamic audiences to automate targeting and administrative tasks. The solution reduced deployment and maintenance costs, improved accessibility and speed of delivery, and let TEL focus on high-quality content rather than infrastructure—echoed in their remark that SumTotal “helped us stay focused on delivering high-quality content rather than having to manage a complex hardware and software environment.”

Tokyo Electron

Ken Tanaka

Senior Manager of Global Service Group, Field Solution Department