Case Study: RR Donnelley achieves 6‑week‑to‑48‑hour employee reimbursements and improved reporting with SumTotal Systems

RR Donnelley - Customer Case Study

RR Donnelley, a global provider of integrated communications serving more than 60,000 customers, faced inconsistent expense reimbursement cycles and lacked the detailed data needed for vendor negotiations and strategic decision-making. The company sought a solution to create a consistent reimbursement process, improve employee experience and productivity, and deliver reliable reporting for audits and cost-savings opportunities.

Using SumTotal’s Work: Expense Management, RR Donnelley implemented employee self-approval within defined guidelines, statistical-sample audits with receipt submission, and a standardized bi-weekly reimbursement cycle. The changes freed up time from expense processing for core business activities, sped reimbursements from about six weeks to within 48 hours, and produced improved reporting that enabled audit-driven tax deduction opportunities.

RR Donnelley

Bob Jones

Director of Replacement Systems Program