Case Study: Orbitz Worldwide achieves rapid, scalable global training deployment and improved organizational performance with SumTotal Systems' SumTotal Learn

Orbitz - Customer Case Study

Orbitz Worldwide, a global online travel company handling more than $11 billion in bookings with over 2,500 employees across 20+ countries, faced the challenge of delivering, testing, scoring and tracking training for employees and channel partners across a large, distributed contact center footprint. They needed a scalable way to create and manage both online and instructor-led learning that ensured consistent practices and measurable comprehension.

Orbitz implemented SumTotal Learn (Maestro and Extended Enterprise cloud solutions) to serve internal staff and channel partners, track online and ILT training, and measure performance. The rollout was completed in 30 days, enabling new content to be created within 24 hours and new courses within 48 hours, while providing reporting capabilities to track employee progress and reinforce uniformity across the business.

Orbitz

Carolyne Matseshe-Crawford

Senior Director of Global Training & Consistency