Case Study: MTN Group achieves streamlined global employee development and reduced learning costs with SumTotal Systems

MTN - Customer Case Study

MTN Group, a multinational telecommunications operator with 24,000 employees across 21 countries and a workforce representing 55 nationalities, needed a scalable way to deliver world-class learning and embed a self-directed learning culture. After investing $37 million in employee development, MTN launched the e-Live initiative to give every employee access to integrated, multilingual eLearning without the delays and overhead of traditional paper-based programs.

MTN deployed SumTotal Learn: Enterprise (cloud) across 21 countries, giving staff access to e-Live content, integrated personal development plans, and more accurate completion reporting. The platform enabled MTN to upload its own content, use the portal as a knowledge-management tool, and link email outreach to course registrations and completions—streamlining delivery, eliminating time-consuming approvals, reducing paper costs, and generating strong staff engagement and measurable learning outcomes.

MTN Group

Imran Cassim

Senior Manager