Case Study: City of High Point achieves improved workforce management and reduced costs with SumTotal Systems' Work: Time & Attendance

High Point - Customer Case Study

High Point, North Carolina — the "International City" of about 102,000 residents — operates a large, diversified municipal workforce of roughly 1,300–1,500 employees across services like police, fire, utilities and parks. The city relied on a heavily customized legacy mainframe time-and-attendance system with manual processes that limited visibility, decision support and the ability to manage complex leave rules such as FMLA and military leave.

High Point implemented SumTotal Work: Time & Attendance (cloud) to provide dynamic scheduling, integrated time and labor management, and centralized leave administration. The solution improved payroll accuracy, created audit trails for military and FMLA leave, reduced internal costs, and gave managers the tools to proactively manage schedules and increase employee productivity.

High Point City

Tom Spencer

Systems Project Administrator