Case Study: Health Care System achieves 93% per-transaction savings and streamlined time & attendance with SumTotal Systems' Work: Time & Attendance

Health Care System uses Workforce Management to Power Savings and Efficiencies

This U.S.-based health insurer serves nearly 3 million customers and employs 2,250 people across claims, customer service, pharmacy, dental, medical and clinical roles. With a mix of time-clock and web-card users and 40% union membership, the company struggled with cumbersome manual time-and-attendance processes, inconsistent application of union rounding rules, and limited centralized access.

The company deployed SumTotal Work: Time & Attendance integrated with its HRIS to create a centralized, automated program used by employees and 250 timekeepers. The solution produced a 93% reduction in time-off transaction costs, shifted accountability to departments, freed HR to focus on strategic projects, ensured consistent union-compliant rules, improved reporting, and introduced an electronic ticket system for targeted training and continuous efficiency gains.