Case Study: Flushing Bank achieves higher employee engagement, streamlined compliance and faster reporting with SumTotal Systems

Flushing Bank - Customer Case Study

Flushing Bank, a New York–based commercial bank with 19 branches and an online division, needed a more usable way to support customer-facing employees and to automate delivery and reporting of mandatory compliance training in a heavily regulated industry. Its existing LMS had poor navigation and support, which hindered learning execution and consumed staff time.

Flushing implemented SumTotal Learn: Maestro (cloud) to centralize compliance, training, communication and reporting, using WebEx Training Center and Skillsoft content for compliance, product/policy and development courses. The result was higher employee engagement and compliance, an intuitive interface that freed staff to focus on strategic work, and faster, accurate reporting for regulators.

Flushing Bank

Cathy de Pasquale

Director of Strategic Development and Delivery Department and Senior Vice President