Case Study: Express Scripts achieves centralized, cost‑saving blended learning and real-time training insights with SumTotal Systems' SumTotal Learn

Express Scripts Leverages SumTotal to Improve Talent Visibility

Express Scripts, a leading pharmacy benefit manager that handles more than a billion prescriptions a year, needed to standardize and automate training across its dispersed US and Canadian call centers. To capture centralized records of scores, completions and attendance and support a strategic shift away from inconsistent instructor-led programs, the company sought a cloud-based learning management solution.

Express Scripts implemented SumTotal Learn: Enterprise, piloting the LMS for new hires and quickly scaling to hundreds of employees while redesigning training into a blended model (70% ILT / 30% eLearning) fully housed in the system. The change put half of classroom training online, reduced costs and increased efficiency, provided real-time, standardized visibility into progress and results, and delivered actionable data to close knowledge gaps and expand the training program.

Express Scripts

Amy Fabey

Business Systems Analyst