Case Study: Capitec Bank achieves rapid, cost‑effective company‑wide learning and compliance with SumTotal Systems' Learn: Enterprise

Capitec Bank - Customer Case Study

Capitec Bank, South Africa’s fastest‑growing retail bank with over 4.2 million clients, needed to maintain its high standard of customer service during rapid expansion and to meet new regulatory requirements under the National Credit Act. Management sought a way to ensure targeted compliance training and consistent, scalable staff development without disrupting operations.

Working with LR Learning Solutions, Capitec launched the “e‑village” talent development program using SumTotal Learn: Enterprise, which automates course notifications, tracks assignments and learning progress, and provides analytics for managers. The rollout—backed by internal marketing and a newsletter—gave managers real‑time visibility to coach staff, gave employees pervasive, on‑demand access to learning, and delivered training more quickly and cost‑effectively than previous methods.

Capitec Bank

Riaan Stassen

Chief Executive Officer