Case Study: YouHodler streamlines onboarding and cuts verification costs with Sumsub

YouHodler Switches to Sumsub to Streamline Their Onboading

YouHodler, a Switzerland-based fintech platform for crypto loans, exchanges, savings, and trading tools, needed a more reliable KYC provider to support its compliance goals across Europe and other markets. Its previous automated verification setup led to poor document quality, high rejection rates for IDs like driver’s licenses, and heavy manual work for customer support. YouHodler turned to Sumsub for a stronger, more user-friendly onboarding and identity verification solution.

With Sumsub’s all-in-one KYC/AML platform, including ID verification, liveness and face match, email and phone checks, AML screening, and WebSDK for device-agnostic verification, YouHodler streamlined its onboarding flow and reduced friction for users. Sumsub helped cut verification time from 9.8 minutes to 1 minute 30 seconds, raised pass rates in key regions to 72%, and reduced support and verification costs by 50%, with improvements visible as early as day two.

YouHodler