Case Study: Poppy boosts verification speed 300x with Sumsub

Poppy Boosts Verification Speed 300x with Sumsub

Poppy, a Belgian shared mobility company, needed a faster and more reliable way to verify users for its cars and e-scooters. As the business grew, its manual review process slowed onboarding, hurt conversion, and made it harder to prevent fraud. Poppy chose Sumsub for identity verification and anti-fraud protection, including biometric driver authentication.

With Sumsub, Poppy automated document checks, selfie-to-ID face matching, text recognition, and background screening, while only suspicious cases were escalated to an internal compliance manager. The integration took one month, and the results were immediate: verification time dropped from 12 hours to 2 minutes 40 seconds, conversion increased by 15%, and approval rates reached 71%.

Poppy