Case Study: PingPong achieves 1-second onboarding and faster compliant verification with Sumsub

PingPong - Customer Case Study

PingPong Payments, a global payment solutions provider for cross-border transactions, needed to replace a slow, manual verification process that created onboarding delays, inconsistent checks across regions, and high user drop-off as it expanded internationally. To support secure, compliant growth, PingPong turned to Sumsub and its identity verification and AML capabilities.

Using Sumsub’s automated User Verification, including ID Verification and Liveness & Face Match, PingPong streamlined KYC with minimal custom development and smooth SDK integration. The result was a median verification time of 0.94 seconds, pass rates above 85%, and stronger fraud prevention across key markets such as Vietnam, India, and the U.S., while maintaining a fast, low-friction onboarding experience.

PingPong