Case Study: Kaizen Gaming boosts onboarding automation and cuts verification time with Sumsub

Increasing Performance by 350% with Sumsub

Kaizen Gaming, a leading international iGaming company, faced a challenge with its manual and slow customer verification process, which was only 15% automated. This created a poor user experience and compliance risks as the company expanded. To ensure seamless and compliant onboarding across its many markets, Kaizen Gaming partnered with verification vendor Sumsub to implement its automated identity verification solution.

By using Sumsub's automated data extraction, ID verification, Proof of Address, and bank card checks, Kaizen Gaming significantly boosted its onboarding automation from 15% to 70%. The results included an average approval rate of 70.82%, a processing time of just 1 minute and 39 seconds, and a 5x increase in verification speed for its demanding Brazilian market. Overall, Sumsub helped Kaizen Gaming achieve a 350% performance increase, allowing for rapid, stable expansion.

Kaizen Gaming