Case Study: TELUS Digital strengthens compliance and fraud prevention with Sumsub

How TELUS Digital Strengthens Compliance and Fraud Prevention with Sumsub

TELUS Digital, a global technology company providing AI, digital, and trust & safety services, needed a stronger way to verify contributors for its AI Data Solutions and prevent increasingly sophisticated fraud. After struggling with fragmented verification workflows, manual reviews, and limited ability to catch forgeries and deepfakes, the company turned to Sumsub for a more flexible identity verification and fraud prevention platform.

With Sumsub, TELUS Digital implemented a multi-step, automated verification flow using ID Verification, liveness, AML screening, email and phone risk checks, and IP analysis, integrated through APIs, SDK, and direct link. The new setup reduced manual review, improved confidence in automated decisions, and helped cut payouts to suspected bad actors, while supporting high volume at 130K+ applicants per month and a median verification time of 8 seconds with a 95% pass rate.

TELUS Digital