Case Study: HoppyGo achieves 53% more reserved trips with Sumsub

HoppyGo by Škoda X Gets 53% More Reserved Trips with Sumsub

HoppyGo, a peer-to-peer carsharing platform backed by Škoda X, needed a faster way to approve new drivers. Before working with Sumsub, every customer was manually reviewed, which could take up to a full day and caused drop-offs because users often wanted to rent a car immediately after registering.

With Sumsub’s automated identity verification solution, HoppyGo added ID verification for driver’s licenses, liveness checks, and address verification. Sumsub reduced verification time to under a minute, raised the average pass rate to 95.8%, and increased the share of newly registered customers completing trips from 40–43% to 66%, helping drive 53% more reserved trips.

HoppyGo