Case Study: ELOOP achieves 95-second verification and higher approval rates with Sumsub

Electric Car-sharing Platform Boosts Verification from 24 Hours to 95 Seconds

ELOOP, an Austrian electric car-sharing company, needed a faster and more reliable way to verify users. Before working with Sumsub, its previous verification provider struggled with certain document types, including Austrian paper driving licenses, causing verification delays of 12 to 24 hours, especially on weekends.

Sumsub implemented a three-step verification flow for ELOOP, including phone verification, ID verification for driver’s licenses, and liveness/face match, with rapid OCR support for Austrian licenses. As a result, ELOOP reduced average verification time to 95 seconds, raised its approval rate to 83.4%, and increased one-time trips by 45%, helping boost revenue and improve the user experience.

ELOOP