Case Study: EcartPay achieves 10-second verification and lower KYC costs with Sumsub

EcartPay Optimizes Costs and Achieves 10-Second Verification

EcartPay, part of Tendencys Innovations, is a fintech platform in Mexico that simplifies invoice management, collections, and payments for businesses. As digital transactions grew, the company needed a fast, secure, and compliant way to verify customer identities, replacing a slower manual process that relied on open official sources. EcartPay chose Sumsub for reliable KYC, quick integration, and adaptable compliance support across LATAM markets.

Using Sumsub’s SDK, EcartPay implemented identity document verification, real-time selfie matching, and blocklist checks in just two weeks. With Sumsub, the company reduced median verification time to 10 seconds, brought average onboarding down to 1 minute, and increased pass rate to 94%, while also lowering costs through greater automation and less manual KYC oversight.

EcartPay