Case Study: dtcpay achieves faster, simpler onboarding with Sumsub

dtcpay Boosts Processing Time by 53% with Sumsub

dtcpay, a regulated payment service provider in Singapore, needed an automated verification solution to streamline its onboarding processes for users and merchants. Their manual checks were inefficient and hindered the user experience, particularly for Proof of Address (POA) verification. They partnered with Sumsub for its comprehensive onboarding solution.

Sumsub implemented its ID Verification, Liveness and Face Match, Proof of Address, and Ongoing AML Monitoring features. This integration automated the verification workflow, significantly improving efficiency. As a result, dtcpay boosted its median processing time by 53% and achieved a 68.4% average pass rate, leading to a simpler and faster onboarding experience for its customers.

dtcpay